These Terms & Conditions set out the rules that apply when you open and use a 99itbd account, including how transactions are recorded, what actions are permitted, and where access depends on your local law and eligible region. Read through the sections below before you complete registration so you know exactly where you stand.
Applies to all account activity
Covers bKash and Rocket transactions
Jurisdiction-dependent access
Published support routes available
POLICY POSTURE
How These Terms Apply to Your Account
By creating a 99itbd account, you confirm that you have read and accepted these Terms & Conditions in full. They govern every action taken under your account — from depositing via bKash or Rocket to browsing game lobbies, placing bets, and requesting withdrawals back to your registered wallet. These terms do not override the laws of your local jurisdiction; where Bangladesh law or regional eligibility rules apply, those take precedence and may restrict certain features or transaction types. We update these terms when our services change, when regulatory requirements shift, or when we need to correct a policy detail. When we make a material change, we will notify you through your registered account before the new version takes effect. Continuing to use your account after that date means you accept the revised terms. If you disagree with any change, you may close your account by contacting our support team through the routes published on this page. Transaction records linked to bKash and Rocket deposits remain accessible in your account history section. Any query about a specific transaction should reference the record ID shown there.
bKash Transactions
bKash deposits and withdrawals processed under your account are logged individually. Each record carries a reference number you can use when raising a query with our support team.
Rocket Payments
Rocket wallet transfers are recorded at the time of processing. Your account statement reflects the amount, date, and status — refer to that entry if you need to dispute or clarify a payment.
Account Wallet
Your on-site wallet balance is tied to your registered account only. Transfers between separate accounts are not permitted under these terms.
SCOPE & BOUNDARIES
What These Terms Cover and What They Do Not
Not every aspect of your experience on 99itbd falls under the same policy. This section draws a clear line between what these Terms & Conditions directly govern and what is handled separately — so you know which document or route to check when a question comes up.
Account Access
Creating, verifying, suspending, or closing your account is covered in full by these terms. This includes identity verification steps and conditions under which access may be restricted based on your local law or eligible region.
Transactions
All deposits and withdrawals processed through bKash, Rocket, or any other payment method configured in your account fall within these terms. The limits, records, and dispute process described here apply to those transactions.
Site Content
Game rules, odds formats, and lobby arrangements are part of these terms at a general level, but specific game mechanics are governed by the individual game provider's rules shown inside each title.
Third-Party Services
External payment processors, game studios, and any linked service operate under their own separate agreements. These Terms & Conditions do not extend liability to those third parties or override their own terms.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These Terms & Conditions are not only obligations — they also describe concrete steps you can take to manage your account relationship with us. You have the right to review your full transaction history at any time by opening the account statement section after logging in. If a record appears incorrect, you can raise a correction request directly with our support team, referencing the transaction ID shown in that entry. If your personal details change — such as your registered mobile number linked to a bKash or Rocket wallet — you can submit an update request through the account settings page. We will confirm the change before it takes effect. Where eligibility questions arise — for example, if access to certain features is restricted in your region — you can ask our support team to clarify which parts of the service are available to you under current local law. Every right listed here can be exercised without closing your account.
Review Records
Open the account statement tab after logging in to see every deposit, withdrawal, and bet placed under your account. Records are listed with date, amount, method, and status.
Correct Account Details
Submit a correction request via the support route if a name, mobile number, or wallet reference is recorded incorrectly. We verify changes before applying them.
Raise a Policy Query
If any clause in these Terms & Conditions is unclear, contact our support team citing the section title. We will respond with a plain-language explanation specific to your query.
Request Account Closure
You may request closure at any time by contacting support. Any remaining balance in your account wallet must be withdrawn to your registered bKash or Rocket account before closure is finalised.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about any clause in these Terms & Conditions, or if you need to take action under your rights described above, the routes below are published on this site. Use the channel that matches the urgency and nature of your query.
Live Chat
The live chat widget is accessible from your logged-in account page. Use it to raise a terms query or flag a transaction concern with a reference number ready.
Email Support
Send a written query to our published support email address if you need a documented response — useful for account correction requests or formal policy questions.
Account Help Centre
The help centre linked from your account dashboard contains published answers to common terms questions, including wallet verification steps and withdrawal conditions.
DATA & ACCOUNT SECURITY
How We Handle Your Account Data Under These Terms
These Terms & Conditions describe not only what you agree to, but also how we manage the data your account generates. This section covers the key areas — data handling, session cookies, account security, and retention — so you know exactly what is kept and for how long.
Data Handling
Account registration details, transaction records, and wallet references are held securely and used only for the purposes described in these terms. We do not share identifiable account data with unrelated third parties.
Cookies & Session Data
Session cookies keep your account state active while you browse. Persistent cookies help us remember your logged-in preferences. You can adjust cookie settings through your browser, though some account features require session cookies to function.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately via live chat. We will place a temporary hold while the account is reviewed.
Data Retention
Transaction records and account history are retained for the period required by applicable regulations. After account closure, data is held for the minimum legally required period before deletion.
TERMS FAQ
Common Questions About These Terms
The questions below cover what real account holders ask when they read through the Terms & Conditions. If your question is not listed here, use the live chat or email support routes above.
Do these Terms & Conditions apply to my bKash deposits?
Yes. All transactions processed through bKash under your account — deposits and withdrawals — are governed by these terms. Each transaction is logged with a reference number in your account statement. If a bKash entry looks wrong, raise a correction request through live chat with that reference ready.
Can I use 99itbd if I am based in Bangladesh?
Access depends on your local law and whether your region is eligible. These terms describe the rules that apply if you are permitted to open an account. Check the eligibility conditions shown during registration to confirm whether the service is available in your location.
What happens if 99itbd updates these Terms & Conditions?
We notify you through your registered account before a material change takes effect. Continuing to use the account after that date constitutes acceptance of the revised terms. If you do not agree, you can request account closure and withdraw any remaining balance to your registered wallet.
How do I dispute a transaction recorded in my account?
Open the account statement section, locate the transaction entry and note its reference ID, date, and amount. Contact our support team via live chat or email with those details. We will review the record and respond with a written explanation or correction within the timeline shown in the help centre.
Are game results and bet outcomes covered by these Terms & Conditions?
At a general level, yes — these terms govern betting activity on your account. However, the specific rules for each game, including how outcomes are determined and displayed, are set by the individual game provider and shown inside the game. Those rules supplement, not replace, these terms.
How do I close my account and get my balance back?
Submit a closure request to our support team via the published email or live chat. Before we finalise the closure, you must withdraw any remaining balance to your registered bKash or Rocket wallet. Once the balance reaches zero and the withdrawal is confirmed, the account closure process is completed.
Sports / Live