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99itbd collects only the account and transaction data needed to run your wallet-linked account and keep your records accurate. Access to this platform depends on your local law and eligible regions — this policy explains exactly how that data is handled, stored and made available to you.
When you open an account with us, we collect the information you provide directly — your registered name, contact details, and the wallet identifiers linked to your bKash or Rocket deposits and withdrawals. We also collect session data: the device type, browser, and approximate region used when you access the platform. This information is used solely to run your account, process your transactions, and respond to support requests you raise with us. We do not sell, rent or share your personal data with advertisers. Where data is shared with third-party processors — for example, payment rails that handle your bKash or Rocket transfer — those processors operate under contractual obligations to protect your information and use it only for the stated purpose. We retain your account records for as long as your account remains active and for a period after closure as required by applicable rules in your eligible region. You can request a summary of the data we hold at any time by contacting our support route listed at the bottom of this page. Your use of this platform and the data we handle depend on your local law and the eligible regions in which access is permitted.
This policy applies to data collected through your 99itbd account and your activity on this platform. It does not extend to third-party services you access via external links. Review the four areas below to understand where our obligations begin and end.
Data collected when you register, log in or update your account details falls fully within this policy. We control how that data is stored and who can access it inside our platform.
Deposit and withdrawal records linked to your bKash or Rocket wallet are covered here. We keep a transaction log in your account area so you can verify each entry against your own wallet history.
Browsing behaviour within the 99itbd platform — pages visited, game lobbies opened, session duration — is collected under this policy to improve how the site functions for your device and region.
External links, partner sites or payment processors operating outside our platform have their own privacy terms. Once you leave the 99itbd domain, this policy no longer applies to the data they collect.
You have practical choices about the data we hold on your account. Start by logging into your account area — your transaction history, registered contact details and linked wallet references are visible there without needing to contact support first. If any detail looks incorrect, you can submit a correction request through the support route published on this page; we will review it against the records we hold and confirm the outcome in writing. If you want a summary of all personal data attached to your account, raise a data request with our support team and we will prepare it within the timeframe required by applicable rules in your eligible region. Should you decide to close your account, contact us directly so we can explain the retention period that applies after closure. Access to these rights depends on your local law and the eligible region in which you hold your account.
Log into your account to see the transaction log, registered details and wallet references we hold. No support ticket is needed for this step.
Submit a correction request if any stored information is inaccurate. We check it against our records and confirm the change or explain why it cannot be made.
Ask us to compile a summary of personal data linked to your account. We handle this within the timeframe applicable to your eligible region.
For anything not covered by the account area or the sections on this page, contact us via the published support route and we will respond in writing.
If you have a question about this policy, a data request, or a correction to raise, use the contact routes below. We only list channels that are visibly published on the platform — no invented lines or estimated response windows.
Open the live chat widget from any page on the 99itbd platform. Raise your privacy question there and the team will route it to the correct handler for a written response.
Send your data or policy question to the support email address shown in your account dashboard. Include your registered account reference so we can locate your records without delay.
The help section inside your signed-in account area lists current contact options and published policy routes. Check there first for the most up-to-date contact details.
Our approach to data handling covers four areas: what we collect, how long we keep it, who can access it, and how you request changes. Each of these is described below so you can hold us to it.
We use session cookies to keep your account logged in and to track which pages you visit within the platform. We do not use cookies to build advertising profiles or share browsing data with marketing networks.
Your login credentials and linked wallet references — including any bKash or Rocket identifiers — are stored with access controls that limit internal visibility to the functions that require it for account operation.
We keep your account records while your account is active and for a defined period after you close it, as required by the applicable rules in your eligible region. You can ask about the specific period via our support route.
Data correction and deletion requests go to our support team through the channels listed on this page. We confirm receipt in writing and process the request within the timeframe that applies to your eligible region.
These are the questions we receive most often about how we handle your account data and what choices you have under this privacy policy.
We collect the name, contact details and wallet references you provide at registration — including any bKash or Rocket identifiers linked to your account. We also collect session data such as device type and browser to keep the account working on your device.
Your wallet identifiers are shared only with the payment processor handling that specific transaction. Those processors are under contract to use the data solely for processing your deposit or withdrawal and are not permitted to use it for any other purpose.
Log into your account and open the account area — your transaction records and registered details are visible there. For a full data summary beyond what the account dashboard shows, contact support via the routes listed on this page.
Yes. Raise a correction or deletion request with our support team through live chat or the email address in your account dashboard. We review it, confirm what can be changed, and explain any retention obligations that apply to your eligible region.
We keep records for a period after account closure as required by the rules applicable to your eligible region. Contact support to ask about the specific retention period that applies to your account situation and jurisdiction.
No. Once you follow a link away from the 99itbd domain, the site or service you reach operates under its own privacy terms. We have no control over how external services collect or use your data — review their policies directly before submitting any information.