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99itbd publishes these legal terms so you understand exactly what governs your account, your transactions and your use of our platform. Access and eligibility depend on your local law and the eligible regions we serve — read this page before you open or continue using your account.
Our legal terms exist to give you a clear account of what we collect, how we use it and what we do when something goes wrong. Every account opened on 99itbd is subject to these terms from the moment of registration. Where your use of bKash or Rocket as a deposit or withdrawal route generates a transaction record, that record is covered by these terms and retained in line with the applicable data-retention period stated below. We do not share personal account data with third parties for marketing purposes. Transaction records tied to bKash or Rocket wallet movements are stored in our system and are visible to you through your account history panel. Any automated decision that affects your account — such as a payment status flag or an access restriction — can be reviewed by contacting our support route. We apply these terms consistently across all account types, and eligibility for access to the platform depends on your local law and the region in which you are located. If local law in your region prohibits this type of service, these terms do not create an entitlement to access.
These terms apply to every part of your relationship with 99itbd — from opening your account to making a bKash deposit, browsing the lobby and contacting support. The four areas below clarify what sits inside this policy and what falls outside it.
Any login, registration or account-management action you take on 99itbd falls within this policy. This includes the fields you complete during sign-up and any identity verification steps shown inside your account settings.
All wallet movements — including bKash deposits, Rocket transfers and any withdrawal initiated through your account — are governed by these terms. Transaction records are retained and visible in your account history.
Game content supplied by our studios and any promotional material displayed on the platform is subject to this policy. Where RTP data is shown, it comes directly from the relevant studio and is displayed only where that studio exposes it.
External services — including your mobile wallet provider's own terms for bKash or Rocket — operate under their own legal frameworks. 99itbd does not control those terms, and this policy does not extend to the wallet provider's side of the transaction.
You hold several concrete rights over your account data and transaction records on 99itbd. These are not abstract principles — each one has a specific action route you can follow today. If the personal details on your account are incorrect, you can request a correction through the support contact route listed on this page; we will review and update the record within a reasonable period after identity is confirmed. You can request a copy of the transaction history tied to your account at any time, and we will provide it in a readable format covering the retention period applicable to your account. If you believe an automated system — such as a payment status flag — has produced an incorrect outcome, you have the right to ask us to review that decision manually. All of these actions start with a message to our published support route.
Open your account history panel to see all bKash, Rocket and other transaction records. If a transaction appears incorrectly, note the date, amount and wallet reference before contacting support.
If your registered name, mobile number or wallet reference is wrong, contact support with the correct information and any verification the support team requests. We update accurate records promptly.
Any question about how your data is used, how long it is retained or who can access it should go to our policy contact route. State your account reference and the specific question so we can respond clearly.
If an automated decision — a payment flag, an access restriction — does not reflect what actually happened, you can ask for a manual review. Provide the transaction or account reference and we will investigate.
We publish the following contact routes for legal and policy questions. Use the route that matches your query type — account data questions, transaction disputes and general policy clarifications each have a clear path. We do not invent response windows here; the support team will acknowledge your message and provide a timeline when they respond.
Open the live chat widget on the 99itbd site to raise a policy question in real time. Have your account reference and the specific topic ready so the support agent can route your query to the right team without delay.
For written records of a legal or data query, use the email route published in the site's contact section. Include your account reference, the nature of your request and any relevant transaction date or wallet reference.
The account help area on 99itbd contains policy summaries and guided steps for common requests such as data access, correction and account closure. Check there first — many queries are resolved without needing to contact support directly.
We handle your account data with the same directness we apply to the rest of the platform. No vague promises — here is exactly what we do and how you can check it.
Transaction records — including bKash and Rocket wallet movements — are retained for the period required by the applicable legal framework. You can view your own history through the account panel at any time during and after that period while your account remains open.
We use cookies to keep your session active and to understand how the site is used in aggregate. You can review and adjust cookie preferences through the cookie settings link in the site footer. Disabling functional cookies may affect account login behaviour.
Your account is protected by the login credentials you set at registration. We do not store wallet PINs or mobile banking passwords — those remain entirely within bKash, Rocket or whichever wallet provider you use. If you suspect unauthorised access, contact support immediately via live chat.
If you want to request a change to how your data is handled — such as withdrawing consent for a non-essential use — send the request through the email policy contact route. We will confirm receipt and explain what the change means for your account access.
These are the questions we receive most often about our legal terms, user rights and data practices. Each answer is specific to how 99itbd operates — not a generic policy template.
Access and eligibility depend on your local law and the eligible regions we serve. These terms apply to any account opened on 99itbd, but whether you are eligible to use the platform in your region is determined by local law. Check your local regulations before opening an account.
Yes. Every bKash and Rocket transaction recorded on your account is visible in the account history panel. The record shows the date, the wallet movement and the status. If a record looks incorrect, note the details and contact support through live chat or email.
Contact support through the live chat or email route, provide your account reference and the correct information, and follow any identity verification steps the team requests. We update accurate details once the correction is confirmed — we do not leave incorrect records standing.
Your account data is accessible to our internal support and compliance teams for the purposes stated in this policy. We do not sell or share personal data with third parties for marketing. Your bKash or Rocket wallet provider has separate access to its own transaction records under its own terms.
You have the right to ask for a manual review of any automated decision — a payment flag, an access restriction or a status change. Send the request through our email policy contact route with your account reference and the relevant transaction detail. The support team will investigate and respond.
Retention periods follow the applicable legal framework for the region. You can access your own transaction history through the account panel while your account is open. For a specific question about retention after account closure, send a written request through the email policy contact route.